Terms & Conditions

1. General Conditions

• All quotations are valid for 30 days from the date of issue.
• Quotes apply only to the listed works and do not include delivery, installation, appliance integration, or additional services unless explicitly stated.
• Any variations, additions, or adjustments post-approval must be submitted in writing and signed off before production. Additional costs will apply.
• Acceptance of a quote constitutes agreement to these Terms & Conditions and all specified payment terms.

2. Payment Terms (GST Inclusive)

2.1 – Supply Only Projects UNDER $10,000

• 50% deposit to confirm order and schedule production.
• 50% balance payable on completion, prior to pickup/release of goods.
• Goods will not be released until full payment is received. Inspections can be arranged prior to final payment.

2.2 – Supply Only Projects OVER $10,000

• 10% deposit to secure booking and begin drafting and design work.
• 40% commencement payment due upon design sign-off or prior to ordering materials.
• 50% final payment on completion and before goods are released.

2.3 – Supply & Install Projects OVER $10,000

• 10% deposit secures the job and initiates drafting/design.
• 40% commencement payment due on design approval or prior to material order. If install is within 6 weeks of approval, deposit + commencement are due together.
• 40% progress payment due before delivery of joinery to site.
• 10% final payment due on completion.

3. Site Access & Responsibilities (Install Projects Only)

• Safe and clear access must be provided. If access is deemed unsafe or restricted, additional costs may apply and work may be delayed.
• Failure to provide access or obstructing completion may void warranty and constitute breach of contract.
• Out-of-hours work (e.g. weekends) incurs additional fees and is subject to availability.
• 3D renderings and plans are indicative. Minor on-site adjustments may be made where necessary.
• Client-supplied appliances or fixtures must be onsite at installation. A return visit due to missing items will incur extra charges.

4. Ownership & Risk

• Goods remain the property of OneStop Joinery Solutions until the final invoice is paid in full and cleared.
• Risk transfers to the client upon collection or delivery.
• For Supply Only orders, the client must inspect all items prior to pickup. No claims will be accepted once goods leave our premises.

5. Warranty

• Joinery is covered by a 1-year warranty against workmanship and material defects from the purchase date.
• Warranty is only valid for the original purchaser and is void if items are altered, misused, or not maintained.
• Supply Only warranty applies only to materials and hardware, subject to supplier conditions.
• Warranty excludes:
  • Third-party installation issues
  • Environmental damage (e.g. water, fire)
  • Incorrect use or neglect
  • Colour/shade variations in natural materials

6. Limitation of Liability

OneStop Joinery Solutions is not liable for:

• Indirect, special, or consequential damages (e.g. profit loss, downtime)
• Delays caused by suppliers, freight, weather, or labour shortages
• Issues arising from incorrect site info or instructions from the client

Maximum liability is capped at the contract value.

7. Force Majeure

We are not liable for delay or failure caused by events beyond our control, including:

• Natural disasters
• Strikes
• Supplier shutdowns
• Material shortages
• Transport delays
• Acts of Government

Schedules may be adjusted accordingly without penalty.

8. Variations & Delays

• Delays or design approvals by the client may impact delivery.
• Any variations after sign-off will be quoted and invoiced separately.
• Storage and rebooking fees may apply if items are ready but delivery is delayed.

9. Refund Policy

• All payments are non-refundable, including deposits, as they cover scheduling, materials, and labour.
• No refunds for change of mind or client error after approval.

10. Termination Clause

• Payment terms are breached
• Site access is unsafe or withheld
• The client breaches any terms in this agreement

Termination does not release the client from paying for work completed or materials purchased to date.

11. Dispute Resolution

Any disputes should first be addressed through open communication. Where unresolved, both parties agree to pursue mediation before taking legal action.

12. Security of Payment

This is a payable claim under the Building & Construction Industry Security of Payment Act 1999 (NSW).

13. Overdue Payments

• Invoices are due within 14 days unless otherwise agreed.
• Late Fee: $25 after the due date.
• Interest: 12.5% per month for balances over $1,000, charged daily.
• Debt Recovery: After 30 days overdue, unpaid invoices will be referred to collections. All recovery and admin fees will be added to the client’s account.

14. Bank Details

Account Name: OneStop Joinery Solutions
BSB: 062-452
Account No: 1040 0024
Account Type: Business Transaction